Get a WhatsApp support agent in 5 minutes
Most “build a WhatsApp bot” guides start with a Meta developer account, a webhook server, and an afternoon you don’t have. Here’s the version where a support agent answers your WhatsApp messages before your coffee cools — using exactly what ships in Zapito today. Setup is a short form: three questions, no blank canvas, nothing to wire.
Minute 1 — say where it should answer
After sign-up, the first question: which platforms? Pick WhatsApp, the embeddable web widget for your site, a Telegram bot — any or all of them (Instagram, Messenger, and SMS are marked coming soon). You can add more channels later without redoing anything.
Minute 2 — say what your business is
Your business name and one line on what you do. Have a website? Paste the address and Zapito reads it and fills the line in for you. That one sentence is enough for the agent to introduce itself properly and stay on topic.
Minute 3 — add your info
Point the agent at what it should know: links to your help or FAQ pages, a PDF upload (a menu, a price list, a policy document), or text pasted straight in. This is what every answer is grounded in — the agent answers from your content, and the moment it’s unsure it hands the conversation to a human instead of guessing (you get an email with the transcript).
Notice what’s not in the form: an API-key step, and a model dropdown. Zapito provides and runs the model — you never see a token or a model name, and plans meter plain conversations, not tokens. (Why we think that’s the right call: the no-keys post.)
Minute 4 — talk to it
Submit the form and Zapito generates the whole agent — the prompt, the knowledge base, the wired-up flow — and drops you into a test chat that runs the real engine: same code path as production traffic, same knowledge grounding. Ask the questions your customers actually send. If an answer is off, add the missing page or paragraph to your info and ask again.
Minute 5 — put it on a phone
Everything so far is free, and the test chat stays free while you tune the agent. When it’s ready for real customers, pick a plan and connect WhatsApp: enable the shared Meta test number, scan the wa.me QR code with your phone, send hi, and your agent answers in WhatsApp. Connecting a number your business owns via Meta Embedded Signup is coming: the number and the WhatsApp Business Account will be yours, never pooled under ours. Telegram (paste a BotFather token) and the web widget each connect in about a minute.
And if you ever want to see how the agent is wired, the canvas is still there — after setup, as the advanced view. Every node the form generated is visible and editable by hand; most owners never open it, but you can. Pause the agent any time from the bot card; paused bots go silent on every channel at once.